City of Odessa
  • Odessa, TX, USA
  • $2614 monthly
  • Full Time

PLEASE NOTE: It is important that your application show all the relevant education you possess, list all employment for the past ten years, explain any break of employment over 30 days, and include three references.

Double Check your Application, incomplete applications will be rejected.  All communication will be done via email, we suggest you monitor your email for any correspondence.

RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATIONS.

All applications will be screened for eligibility using the essential qualifications, experience and skills outlined in the Job Specification.  Only those applicants who possess the required essential criteria will be progressed to the next stage of the selection process.

Special Notices to Applicants: A typing test with a minimum score of 30 wpm with 7 errors or less required. 

It is the responsibility of the applicant to schedule the required skills test.  All testing is done at the Texas Workforce Network, 2626 JBS Parkway, Odessa, Texas.

Resume required.

Special notice: Candidantes must successfully pass a personal background investigation, polygraph, medical physical, drug screen, hearing test, psychiatric examination and oral interview. Attend educational sessions as required; travel out of town for one day or more; Maintains proficiency and training requirements of a Telecommunications Operator. Must conform to department grooming standards.

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Position Summary: Dispatcher (I) performs a full range of telephone operational duties in a 24-hour facility: Receives and records emergency and routine business calls; process and prioritize incoming calls for police, fire, and EMS assistance.

Scope of Responsibility: Translate information to the appropriate codes. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes. Perform crisis communication, emergency medical, fire and police dispatch services. Ask scripted, vital questions and pre-arrival instructions for emergency medical, fire and police calls.

Principal Duties/Responsibilities: 

  • Answering all incoming 911 calls.
  • Collecting all pertinent information from the caller using excellent verbal and communication skills.
  • Entering all information into the computer-aided dispatch systems(CAD).
  • Routing the call to the appropriate dispatcher or other service agency.
  • Answering all non-emergency calls, determines the caller's needs and routing the call to the appropriate dispatcher or service agency.
  • Receives, records and prioritizes, incoming calls for Police, Fire, and EMS.  
  • Proficiency with Emergency Medical, Fire, and Police Dispatch protocols.
  • Answer all routine and emergency calls, i.e. TDD/TTY, and E-9-1-1etc., in a courteous and professional manner, while responding according to policy.
  • Responsible for the exact location of the incident, including street address, intersection, nearby landmarks, area of the building, home, etc., type of incident, accurate description of people, vehicles, places, etc. The presence and type of weapon.
  • Provides support service and updates as needed, i.e., street indexes, data entry, on call personnel list, map and flip chart, and other pertinent information.
  • Supports the departmental operations with regular and timely attendance at work.
  • Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

  

Education: High school diploma or G.E.D. certification. A valid Texas driver's license with a driving record that meets City guidelines.

Certification/License: A valid Texas driver's license. Must successfully complete the Public Safety Communications Training Program, inclusive of classroom and on the job training. Must receive the following certification and license within the first year of employment; TCOLE Basic Telecommunication Certification; TCIC/NCIC Basic Certification; TLETS Basic Certification; Emergency Medical, Fire and Police Dispatch Certification; TCOLE Operator's license.

Knowledge, Skills, and Abilities:

Knowledge: Comprehension to read and understand manuals in order to record work activities, keep records and work with computers; Knowledge to develop and complete written reports; Familiarity of computers to the extent of navigating through computer formats.

Ability:

  • Ability to communicate effectively and professionally with other employees and the public. Speak calmly, clearly and authoritatively to persons who may be rude, confused or frightened under highly complex and stressful situations.
  • Ability to work with dispatch equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations
  • Ability to read, write, understand and follow oral and written instructions as well as write clearly and spell correctly.
  • Ability to create and maintain a positive attitude toward the department.
  • Ability to maintain consistent composure.
  • Ability to works with geographic information system & other current and developing technologies related to public safety communications
  • Ability to sit, stand and move inside the building.
  • Ability to read and discern visual images that are on a small crystal display and discern between multi-colored lights.
  • Ability to read and understand technical and professional manuals in order to complete work activities, keep records and competently utilize computers.
  • Ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and supervisors.
  • Ability to use logic and reasoning to reach conclusions and approaches to problems.
  • Ability to use judgement and decision-making skills to evaluate situations, establish priorities and resolve issues.
  • Ability to think quickly and to work under stressful situations and to establish priorities and pass on information as needed.
  • Ability actively listens and communicates effectively through clear speech and hearing.

Skill:

  • Skill to navigate in window based computer environment.
  • Skill in writing or reviewing correspondence and procedural documents.
  • Skill in telephone skills and route calls.
  • Skill in the operation and maintenance of a number of office machines and equipment such as specialized computers and related information systems and radio dispatch equipment.
  • Skill in understanding of jurisdictional boundaries, thoroughfares, landmarks, public buildings and waterways within the jurisdiction.

 

Skill test: Typing test with 30 wpm with 7 or less errors.

Schedule: Work rotating shifts, holidays and weekends; work on an on-call basis, work overtime, work irregular duty assignments; rotating days off.

City of Odessa
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